FAQ

 

COMPANY INFORMATION OF VINOOS BY AMS

• Address:
Marga Klompelaan 69, 1067 TW in Amsterdam
• Chamber of commerce number:
58593225
• VAT-number:
853104256B01
• Contact Information:
Mireille Reuling   +31 (0)6 2812 8351
Marleen Teters   +31 (0)6 1332 8559
• Important characteristics of a single pack:
– size 10 cm (l) * 8 cm (w) * 2 cm (d)
– Contains; 50 gram
– Non-alcoholic
– Contains no animal produce is free of fat, nuts, lactose and gelatine. Suitable for vegetarians and vegans. No colouring-matter or liquorice added.
• Important characteristics of this mini-snooper:
– size 5,5 cm (l) * 3 cm (w) * 2 cm (d)
– Contains: two separate packed wine gums

 


WHERE DO WE PRODUCE THE  REAL WINE GUMS?

All of our Award winning WINEGUMS is produced close to home, in The Netherlands and Germany. Vinoos by AMS goal is a more durable world and we all have to participate in creating something beautiful. That’s why we like to use limited product transport, unbleached wrapping paper, and working with social Work Places.

We are well aware of the developing healthy trends in food world. We like to participate in that, by developing special produce of seaweed.  That’s delicious and healthy and doesn’t take a lot of the world we live in, like binding agents made of wheat and corn.

 


ARE THOSE REAL WINE GUM ONLY FOR SALE ONLINE OR IN STORES TOO?

The Real WINE gums are for sale in a variety of stores in Holland and abroad, for instance de Bijenkorf Amsterdam. Visit our site to find the different points of sale. You will find one nearby. Another possibility is ordering them in our web shop. Come and see our ‘Most original Gift’!

 


HOW DO I ORDER?

Order The Real WINE gums on our website. You can pay for them with your Credit card, IDEAL en PayPal. After receiving you payment, we send you the conformation, and you the order according to the agreed delivering time. To follow your order you get a track and trace code by e-mail.

 


WHEN IS THE DELIVERY?

Vinoos by AMS has more than enough stock and therefore short delivery times. For Dutch customers is that they usually can expect their order within the maximum of 3 working days. To you, however, assured that you have your product (s) the next day for a certain time at home, choose one of the express delivery capabilities. After receiving your order we send you the conformation, and to follow your order you get a track and trace code by e-mail.

We can personalise your packaging if you like. Delivery depends of the printing process and the time you order. This could happen reasonably fast. Please contact us for orders like these.

 


I LIKE TO PLACE A BUSINESS ORDER (B2B), WHAT AM I T DO?

Vinoos by AMS likes to send you an offer. Please ask for information by our contact form about prices and delivery for bigger quantities.  Our reaction will be prompt, most certainly the next workday, and you can contact us by phone.

 


HOW WILL WE SEND YOUR ORDER?  

Vinoos by AMS will wrap your order well and send it with a personal note to you loved one, business relation, friend or acquaintance. The Real WINE gums will be send in a chic box and will fit a standard letterbox. To follow your order you get a track and trace code by e-mail.

 


WHAT COUNTRY’S ARE WE SENDING ORDERS AND WHAT ARE THE COSTS?

We like to send our WINE gums, ordered by our web site, worldwide.

Here are the minimal costs of delivery for an order. Depending the service you choose, the costs may be higher. Delivery is free if the order is minimal € 400,00.

Country Minimal Cost for your (webshop)order
The Netherlands EUR 3,00
Austria EUR 14,00
Belgium EUR 6,00
Denmark EUR 15,00
Finland EUR 23,00
France EUR 15,00
Germany EUR 9,00
Italy EUR 18,00
Luxemburg EUR 13,00
Spain EUR 21,00
Sweden EUR 19,00
United Kingdom EUR 15,00
Other countries in Europe EUR 25,00
Rest of the world EUR 29,50

 


DO I HAVE TO PAY CUSTOMS AND TAXES, IF THE DELIVERY IS OUT OF THE EU?

Costs for customs, taxes, and import duties will be added as soon as the order arrives at the destination, and will be the responsibility of the customer.

 


COULD YOU SEND US SAMPLES?

When the order is over € 25,00 we will send you free samples. Usually we send free samples to all our newsletter readers of new produce. You’re not on our list? Send a request and you will never miss an update.

By entering our newsletter list, by leaving your e-mail address on our web site/web shop, you receive a onetime € 5,00 shop credit.

I DIDN’T GET THE NEWS LETTER! WHAT TO DO?

You are enlisted but still didn’t get anything? Please contact us by; info@vinoosbyams.com

 


HOW DO I SIGN OUT?

It’s possible to sign out for the newsletter by a simple click on the sig-out-link at the bottom of the newsletter.

We keep your data in our files. If you don’t like us to have your data, please inform us by our contact form. We will take care of you data, will not sell or hand them out to third parties, unless specifically announced.

WHAT IS VINOOS BY AMS PHONE NUMBER?

On working day’s you can reach us from 9.00 am till 5.30 pm. Just in case you have a complaint or a question, the best thing to do is to use the contact form or use info@vinoosbyams.com. We will give you an answer within 24 hours. Would you like us to contact you by phone, let us know, and we will contact you the next day for sure.

 


IS THERE A QUALITY GUARANTY FOR THE PRODUCE OF VINOOS BY AMS?

You can count on us, our produce have the highest quality, but just in case something went wrong, please lets us know by the contact form. We will do everything possible to solve that problem for you.

 


PRESS?

Would you like to publish something about The Real WINE Gums? Please contact us by via marleen.teters@vinoosbyams.com to get our latest press info and good, high-resolution photo’s.

 

WOULD YOU LIKE TO BE A RESELLER?

Vinoos by AMS is doing business with exclusive partners. We are always looking for fitting high-end, and luxury e stores all over the world. Do you have questions; you like to hear some offers? Please contact mireille.reuling@vinoosbyams.com

 


IF YOU ARE AN EVENT ORGANISATION, HOTEL OR RESTAURANT, AND WOULD LIKE TO USE THE REAL WINE GUM PRODUCTEN. HOW DO I REQUEST FOR THIS?

We like to be in touch with you, please send you wishes to;  info@vinoosbyams.com We will contact you as soon as possible.

 


ARE YOU FAMILIAR WITH OUR PRIVATE LABEL SERVICE?

It’s possible for Vinoos by AMS to print your own logo on our design gift packs. Personal gifts can be developed with our Chardonnay, Merlot or Rosé single gift boxes. To be more visible and recognisable we can also do this with our mini-snoopers. By personalising you create a very special relation- or original gift for you clients. If you are interested in doing so and minimal numbers please contact; mireille.reuling@vinoosbyams.com

“Today’s winning brands are defined by the brand experience their customers have. Vinoos by AMS helps creating this.”

 


DO YOU KNOW OUR HOTEL & RESTAURANT VIP SERVICE?

Vinoos by AMS was handed out The European Columbus Trophy Award for our promising new concept in de high-end International hospitality industry. Our wine design serves as a luxury turn down gift in the rooms, or as a ‘substitute for the ordinary peppermint’ in boardrooms, restaurants, and events. They are used as VIP present, in mini-bars, as a handout by the bill, in gift stores, invitations or with the wine-arrangement.

High-end hotels, restaurants and company’s we serve:

Conservatorium Hotel, De Librije, Camille Oostwegel Chateau Hotels, Carlton Group, Design Hotels, The Dylan, Pullman, QL Hotels, MyHotels and more.

“Successful branding means delivering an experience that feels both complete and consistent. Our concept has it all. New, unique, fun and really different. An explosion of wine taste experiences.”

 


Are you interested, do you have more questions, please contact; mireille.reuling@vinoosbyams.com